Maximizing User Experience on Your Church or Non-Profit Website: Best Practices for Navigation and Accessibility

The mission of the church has always been to reach people with the gospel, but the methods of doing so have evolved. In the past, word-of-mouth, community events, and print media were the primary ways churches engaged with their communities. Today, however, people spend a significant portion of their lives online, making digital platforms the new mission field. Despite this shift, some pastors and church leaders resist the idea of marketing, believing it to be unspiritual or unnecessary. However, as Pastor George Ashford of Journey Church in Columbia, SC, explains in a recent episode of the Pro Church Marketing Podcast , evangelism has always been about meeting people where they are—and in 2025, that place is social media. This blog will explore why churches need to embrace digital marketing, how Journey Church successfully uses social media for outreach, and practical steps your church can take to expand its online presence. The Misconception About Church Marketing One of the biggest pushbacks against digital marketing in churches is the belief that "we don’t need marketing, we just need to preach the word." Many pastors see social media outreach as unnecessary, or worse, a distraction from traditional evangelism. However, as Pastor Ashford pointed out in the podcast, evangelism has always been about going where the people are . John Wesley, one of the founding figures of the Methodist movement, didn’t wait for people to come to a church building—he went into fields, coal mines, and public squares to preach. The same principle applies today: if people are spending hours on platforms like Facebook, YouTube, and TikTok, then churches must be there too. Critics of church marketing often don’t realize that many of the methods they already use—flyers, event invitations, and even a church website—are forms of marketing. Digital platforms simply allow churches to do the same thing more effectively and on a larger scale . How Journey Church Uses Digital Marketing Effectively Journey Church, under the leadership of Pastor George Ashford, has embraced digital marketing as an essential tool for reaching people. Their approach includes: ✅ Social Media Outreach – Journey Church actively shares sermon clips, event promotions, and ministry highlights on Facebook, YouTube, Instagram, and TikTok . This ensures their message reaches beyond just those who attend on Sundays. ✅ YouTube Testimonies – The church created a "Journey Responsible Church" YouTube page featuring real-life testimonies on topics like mental health, addiction, and domestic violence . These videos are not just about promoting the church but providing valuable content that helps people . ✅ Online Giving Strategy – By establishing a strong online giving system before the COVID-19 pandemic, Journey Church was able to sustain financial support even when in-person attendance was not possible. ✅ Quality Over Quantity – They prioritize good sound and video quality to make sure their messages are heard clearly and professionally. As Pastor Ashford said, “If people can’t hear you, then your message is lost.” These strategies have allowed Journey Church to grow in both reach and impact —all by leveraging the power of digital marketing. Key Strategies for Churches to Improve Their Online Presence If your church is new to digital marketing, here are five key steps to help you get started: 1. Embrace Social Media Your church doesn’t have to be on every platform, but it should at least have an active presence on Facebook, YouTube, and Instagram. Each platform serves a different purpose: Facebook – Best for engaging with church members, sharing announcements, and live streaming. YouTube – Perfect for sermon uploads, Bible studies, and testimonials. Instagram/TikTok – Ideal for short, engaging clips that attract younger audiences. 2. Be Consistent A social media page that only posts once every few months isn’t effective. Create a schedule for regular posts, whether it’s daily, weekly, or bi-weekly . 3. Prioritize Quality Good lighting, clear audio, and engaging visuals make a difference. Invest in a good microphone and camera or partner with a company like Faithworks to ensure high-quality content. 4. Encourage Online Giving Digital giving is not just a convenience—it’s a necessity. Services like Tithe.ly, Pushpay, and PayPal allow members to give from anywhere . As Pastor Ashford pointed out, 50% of Journey Church’s weekly giving now comes from online sources. 5. Track Your Progress Use analytics tools to track engagement. Facebook and YouTube provide insights on views, shares, and comments , helping you understand what type of content resonates most with your audience. Overcoming Fear and Resistance Many churches hesitate to embrace digital marketing because they fear change or feel overwhelmed by technology. However, as Pastor Ashford pointed out, resistance to social media often comes from fear of being left behind . He shared a humorous but profound analogy: "If someone tells me social media marketing isn’t necessary, I ask them—do you still have a big, old-school TV in your house? Probably not. Technology has changed, and so should the church." Churches that fail to adapt are missing out on reaching an entire generation that consumes content primarily through digital platforms. Instead of rejecting social media, churches should use it as a tool to expand their impact . Conclusion The message of the gospel is timeless, but the methods of sharing it must evolve. Social media is not a replacement for evangelism—it is a tool for evangelism. As Pastor Ashford passionately emphasized in the podcast: "Just do it!" Don’t wait until everything is perfect. Start small, stay consistent, and use every tool at your disposal to reach more people for Christ. By embracing digital marketing, your church can extend its reach, engage its community, and fulfill its mission in the modern world. If your church needs help with social media marketing, consider partnering with experts like Faithworks to ensure your content is professional, engaging, and effective. Also, check out Journey Church’s YouTube channel (search for Journey Responsible Church ) to see a great example of how a church can use digital platforms to make an impact. 🔹 What’s one step your church can take today to improve its online presence? Let us know in the comments!

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